Shipping & Returns
Warranty issues and other restrictions prevent us from shipping certain products to some geographical locations. We do not ship BUTTERFLY products to EU/EEA countries. Orders from these countries containing Butterfly products will be cancelled and all sums paid, if any, will be refunded.
See... Order Tracking Sites
*DHL Global Mail REFERENCE numbers are only available after 3-7 days.
If you would like to know the delivery cost to your country,...
1) Just add items to your cart
2) Login to your account and proceed to checkout. The postage will be displayed on the checkout page.
There is a handling charge of RM35 (approximately < £6/$10/€9) which is added to your order only if your order is less than RM35. This is to cover the cost of processing low-valued orders.
We use either standard registered air-mail or express service, both with tracking number, providing assurance for our customers.
Orders are usually dispatched same day if made before 4pm Mon-Fri (Status set as: PREPARATION IN PROGRESS).
Standard Mail (International Orders)
Approximate delivery times. Dependent on the frequencies of the postal flights to those countries:
- Asia, Europe: between 1-3 weeks
- USA, Canada, Middle-East, India: 1-4 weeks
- South America, Africa: 2-6 weeks
If it has not arrived after the estimated times, please contact your LOCAL postal depot quoting your address & tracking number to make sure that it is not being held at the depot (i.e. delivered but no one was at home to sign for the order etc)
We have many orders returned to us by the post office due to these reasons.
Malaysian Orders (Local Orders)
For Local Malaysian orders, we use Airpak Express/Poslaju. See our tracking page for further details.
Delivery time for local Malaysian orders averages between 2 to 5 days depending on the destination address.
Malaysian Express Mail (*)
Some approximate times are:
- Asia, Europe: 2-4 days
- USA, Canada, Middle-East, India: 3-5 days
- South America, Africa: 4-6 days
DHL Express/FEDEX/Aramex (*)
- Much faster and more efficient
- Can be tracked via www.dhl.com, www.fedex.com or www.aramex.com
- Service available to certain Countries only
* In the case of incomplete stocks, we can only send the available stocks via EXPRESS MAIL and the rest (when it becomes available) as STANDARD MAIL. If you choose EXPRESS MAIL, it is advisable that you email us to check that all items are available beforehand.
Customs Duty and Taxes
You may be subject to import duties and taxes (if it is applicable to your country). You are considered the importer of the goods and therefore must comply with all laws and regulations of your country. The charges are levied once the goods arrives in your country and are NOT calculated in the cost of the goods or shipping charges. We are not liable for packages that are confiscated by customs and customers will be charged for any fees incurred by refused shipments.
Custom policies vary greatly from country to country and many countries do have tax exemptions and allowances for goods under a certain amount. Please contact your local customs office for any further information.
We will do our best to ensure your orders gets cleared with customs in the most efficient and economical ways.
Refunds / Order Cancellations
There will be a small fees for any cancellations, partial cancellations or refunds. The fee will be 6 percent (6%) of the total value to be partially refunded, refunded or cancelled.
This is to cover administrative costs associated with processing credit cards & their repayments.
So please make sure you are satisfied before placing your orders. We will gladly help you in any ways possible to make your decisions.
Unfortunately we do not provide warranties outside that of the manufacturer's own warranty.
All returns must be unused, in its original packaging, and notified to us within 7 days of receipt of your order. Under these circumstances, we can only provide an EXCHANGE for a replacement item of simliar value or an e-coupon voucher, usable on our site.
We make great effort to ensure that goods dispatched are not damaged. Any goods that are damaged or lost on transit are beyond our responsibility.
Fragile and higher valued items will include insurance and recorded delivery as part of our shipping plans. This will allow us to make any claims when appropriate.